Why can’t I access my Fig+ benefits?
Last updated: November 20, 2022

We’re so sorry to hear your Fig+ benefits aren’t working as expected.

If you’re subscribed to a Fig+ plan, please try the steps below to access  your Fig+ benefits.

Restore your purchase

  1. Open the Fig app
  2. Tap the “Profile” button in the bottom-right corner
  3. Tap the settings button in the top-right corner (it’s a gray, circular cog)
  4. Click “Account Management”
  5. Tap “Restore purchase”

 

Force close and re-open the app:

If that doesn’t work (or if you don’t see the “Restore Purchase” button, try force closing and re-opening the app:

How to force close an app on iPhone

How to force close an app on Android

 

Confirm you’re subscribed to Fig+

If that doesn’t work, please ensure you’re actually subscribed to a Fig+ plan. To do so, check your subscription with the App Store or Play Store.

How to check your Fig+ subscription on iPhone

How to check your Fig+ subscription on Android

 

Contact Fig

If none of the above steps work, please feel free to send us an e-mail.

Note: It’s best to try all three steps above first, as they will fix 99% of issues with accessing Fig+ benefits.